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Any Team Owner or Team Manager can pull a usage report for their team.

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Downloading your team’s CSV user report

  1. Head to your team management page as a Team Owner or Team Manager.
  2. Click the “Download user report (CSV)” button:
Team settings page with the Download user report CSV button highlighted The downloaded team usage report has four columns: Email - The user’s email address. Name - The user’s name. Last pairing session date - The last date and time when this user participated in a Tuple call. **Account created date **- When this user joined the team (or was added via SCIM). **Role **- “Team Manager” or “Team Owner” if the user holds that role.

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Downloading your team’s JSON usage report

  1. Head to your team management page as a Team Owner or Team Manager.
  2. Click the “Download usage report (JSON)” button. This report will include all non-deleted team members, as well as call records going back six months:
Team settings page with the Download usage report JSON button highlighted The downloaded team usage report adheres to the following JSON schema: 
{
  "$schema": "http://json-schema.org/draft-07/schema#",
  "type": "object",
  "properties": {
    "team_members": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "user_id": { "type": "integer" },
          "name": { "type": "string" },
          "email": { "type": "string", "format": "email" },
          "last_sign_in": { "type": ["string", "null"], "format": "date-time" },
          "created_at": { "type": "string", "format": "date-time" },
          "last_call_at": { "type": ["string", "null"], "format": "date-time" }
        },
        "required": ["user_id", "name", "email", "created_at"]
      }
    },
    "calls": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "call_id": { "type": "string", "format": "uuid" },
          "participants": {
            "type": "array",
            "items": {
              "type": "object",
              "properties": {
                "user_id": { "type": "integer" },
                "name": { "type": "string" },
                "email": { "type": "string", "format": "email" },
                "duration_minutes": { "type": "integer", "minimum": 0 }
              },
              "required": ["user_id", "name", "email", "duration_minutes"]
            }
          },
          "duration_minutes": { "type": "integer", "minimum": 0 },
          "started_at": { "type": "string", "format": "date-time" },
          "ended_at": { "type": "string", "format": "date-time" }
        },
        "required": ["call_id", "participants", "duration_minutes", "started_at", "ended_at"]
      }
    }
  },
  "required": ["team_members", "calls"]
}