Reducing latency

Here are two tips for making your Tuple calls as fast as they can be:

1. Drop your system resolution.

More pixels == slower. 

If you want to optimize for lower latency, drop your system resolution before your call.

This tip is particularly salient if your guest has a much smaller screen than you. If you're on a 5K iMac and they're on a 12" Macbook, not only will sending that many pixels cause higher latency, but the text on your guest's side will be near-unreadable. Lose-lose.

2. Plug in (to power and Ethernet).

MacBooks sometimes throttle CPU usage when running on battery power. We're judicious about our CPU utilization, but doing a call while on battery can affect your latency.

Additionally, a wired Ethernet connection will tend to have lower ping, less packet loss, and fewer ping spikes.

Try to plug in whenever you're about to pair.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us