> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tuple.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Crashes

If Tuple is crashing during usage, please try the following:

1. Confirm that you have the [latest version](/troubleshooting/upgrading) of Tuple.
2. Restart your computer. This can fix issues with a system macOS service that can get into a bad state unrelated to Tuple.
3. If a restart did not help, make a copy of `~/Library/Preferences/app.tuple.app.plist` and send that to us at [support@tuple.app](mailto:support@tuple.app)
4. Open up the Console app and click "Start Streaming", then try to reproduce the issue. Highlight all of the logs in Console and send them to us at [support@tuple.app](mailto:support@tuple.app)

If Tuple will not open, please try the following:

1. Confirm that you have the [latest version](/troubleshooting/upgrading) of Tuple.

2. Restart your computer. This can fix issues with a system macOS service that can get into a bad state unrelated to Tuple.

3. If a restart did not help, make a copy of `~/Library/Preferences/app.tuple.app.plist` and send that to us at [support@tuple.app](mailto:support@tuple.app)

4. Run `defaults delete app.tuple.app` in the terminal, and then try to run Tuple again.

5. If there is still a problem, send output of Console app when you open Tuple to [support@tuple.app](mailto:support@tuple.app).

If Tuple is beach balling, please try the following:

1. Confirm that you have the [latest version](/troubleshooting/upgrading) of Tuple.

2. Restart your computer. This can fix issues with a system macOS service that can get into a bad state unrelated to Tuple.

3. If restarting did not fix the issue, run a process sample of Tuple while the issue is happening by opening Activity Monitor, double clicking on Tuple, and clicking "Sample" in the bottom left and send that to us at [support@tuple.app](mailto:support@tuple.app).