Having audio issues? Want to make sure your setup is good before a call?
You can access sound check either from the top of the Tuple contacts directory:
This will bring up the Sound Check window where you can change your audio devices and test your speaker. When in a call, the "Speaker" waveform represents what you're receiving from your pair, and when not in a call you can play a short audio clip to test your speaker setup.
If you're currently on a call, you can open the quick sound check view by pressing the speaker icon at the top of the Tuple menu:
If you're having issues getting audio to work, here are some steps you can take:
- Make sure your audio devices are turned on and any hardware volume settings are on
- Open the Sound settings in System Preferences and make sure the correct devices are selected, and set Tuple to use the System Default
- Restart Tuple
Using Tuple with Multi-line audio interfaces
Tuple should enumerate all of the possible input options provided by your audio interface device. It will treat each line on the device as a separate input device that you can choose: