Sound Check

Having audio issues? Want to make sure your setup is good before a call?

You can access sound check either from the top of the Tuple contacts directory:

Sound Check Selection

This will bring up the Sound Check window where you can change your audio devices and test your speaker. When in a call, the "Speaker" waveform represents what you're receiving from your pair, and when not in a call you can play a short audio clip to test your speaker setup.

Sound Check window

If you're currently on a call, you can open the quick sound check view by pressing the speaker icon at the top of the Tuple menu:

Quick Sound Check view

Trouble Shooting

If you're having issues getting audio to work, here are some steps you can take:

  1. Make sure your audio devices are turned on and any hardware volume settings are on
  2. Open the Sound settings in System Preferences and make sure the correct devices are selected, and set Tuple to use the System Default
  3. Restart Tuple

Using Tuple with Multi-line audio interfaces

Tuple should enumerate all of the possible input options provided by your audio interface device. It will treat each line on the device as a separate input device that you can choose:

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