Unpaid Users

To pair with Tuple, at least one of the users in the session must be a paid user on a Team (or a trialing user).

If you are invited by a paid user to pair, but not to join a team, you will only be able to pair with that user, or paid users you add using the "Add Friend" feature.

If you think you should have a paid account on a team, reach out to the Team Owner of your team and they can invite you via a special link. 

If you would like to move to a paid team of your own, you can read more about how to do that here: https://docs.tuple.app/article/59-upgrading-a-guest-account. If you get stuck and need help, our support team is only an email away at support@tuple.app!

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